Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely in CAD.

Orders can be modified or cancelled within 2 hours of placement. After that, our fulfillment process begins. Please email orders@valerino.ca immediately with your order number.

Yes. A confirmation email is sent immediately upon order placement, followed by a shipping notification with tracking details once your order has been dispatched.

Visit our Size Guide page for full measurement instructions and conversion charts. We recommend measuring your chest, waist, and hips, then comparing against our size table. When between sizes, we recommend sizing up for a relaxed fit or sizing down for a tailored silhouette.

Our garments are cut to a tailored European fit — slightly slimmer than North American standard sizing. We recommend checking the size guide or contacting us if you are unsure.

Yes. Size exchanges are accepted within 14 days of delivery. The item must be unworn, unwashed, and in original packaging. See our Shipping & Returns page for full details.

Canada: 3–7 business days. United States: 5–10 business days. UK & EU: 7–14 business days. International: 10–21 business days. Expedited options are available at checkout.

Yes. Free standard shipping is available on all Canadian orders over $150 CAD and US orders over $200 CAD.

Yes, we ship worldwide. International customers are responsible for any applicable duties, customs fees, or taxes upon delivery.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, with all original tags attached. Sale items and intimates are final sale.

Once we receive and inspect your return (2–3 business days), refunds are processed to your original payment method within 5–10 business days.

We sincerely apologise. Please email orders@valerino.ca within 48 hours of delivery with your order number and photos. We will arrange a replacement or full refund at no cost to you.