Privacy Policy

Last updated: January 1, 2025

Valerino (“we”, “us”, “our”) is committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy legislation. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

We collect information you provide directly, including: name, email address, shipping and billing address, phone number, and payment information (processed securely via Shopify Payments — we do not store card details). We also collect information automatically when you browse our store, including IP address, browser type, pages visited, and referring URLs via cookies and analytics tools.

How We Use Your Information

We use your information to: process and fulfil orders; send order confirmations and shipping updates; respond to your enquiries; send marketing communications (only with your consent); improve our website and customer experience; comply with legal obligations.

Sharing Your Information

We do not sell your personal data. We share information only with trusted service providers who help us operate our business (shipping carriers, payment processors, email platforms), and only to the extent necessary. All partners are contractually bound to protect your data.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and gather analytics. You may disable cookies in your browser settings, though some features may not function as intended. We use Shopify’s analytics and may use Google Analytics.

Your Rights

You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your data (subject to legal retention requirements); withdraw consent for marketing at any time by clicking “unsubscribe” or emailing hello@valerino.ca.

Data Retention

We retain order and transaction data for a minimum of 7 years as required by Canadian tax law. Marketing consent preferences are retained until you withdraw consent.

Security

We use industry-standard SSL encryption for all data transmission. Our store is hosted on Shopify’s PCI-DSS-compliant platform.

Contact

For any privacy-related questions or requests, contact our Privacy Officer at hello@valerino.ca.